Questions we get asked

We supply and service across South India, with regular coverage of Chennai, Bangalore, Hyderabad, Coimbatore, Salem, Madurai and Kanchipuram. If your facility is outside these cities, ask us and we will tell you honestly what response time we can commit to.

On site installation and commissioning by our engineers, clinical application training for your staff, and 24 months standard warranty on most systems. Consumables and extended warranty are quoted separately so you can see what you are paying for.

Stocked items usually reach you within seven working days of a confirmed order. Configured systems and anaesthesia workstations depend on the manufacturer lead time, which we confirm in writing before you release the order.

Yes. We bring the system to your facility for a demonstration so your team can run it on real workflow. This is the single best way to avoid buying the wrong configuration.

Yes, for the systems we supply. An AMC covers scheduled preventive visits and labour. A CAMC adds spare parts. Both include a defined response time, which we put in the contract rather than leaving it vague.

The equipment we supply carries the manufacturer's own regulatory clearances such as CE marking, US FDA 510(k) or Health Canada registration, and is imported through the proper channel. We will provide the relevant certificates for your tender or NABH file on request.

Yes. Turbines, mouthpieces, bacterial and viral filters, nose clips, calibration syringes, electrodes and sensors for the systems we supply. Placing a standing order avoids the situation where a working machine sits idle for want of a mouthpiece.

Yes. We provide technical specifications, authorisation letters from the manufacturer, compliance statements and the documentation a tender committee normally asks for. Give us the tender document and the deadline and we will tell you quickly whether we can meet the specification.

Call or message us with the hospital name, the equipment and the fault. We diagnose remotely where possible and attend site where not. Parts covered by warranty are replaced at no cost.

We can advise on it, but it depends on the model and its condition. Ask us before you commit to a purchase rather than afterwards.

Call +91 98844 97422. For anything that is not urgent, email or WhatsApp reaches the same team and gives us a written record of the fault, which usually speeds up the fix.

Yes. Departments lose trained staff and gain new ones. Refresher training on systems we supplied can be arranged, and is included under most AMC contracts.