On site
Trained on the machine they will actually use
Application training happens in the department, on the unit we installed, with the people who will run it. Not a slideshow, and not a phone call three weeks later.
Installation and commissioning
Our engineers install on site, verify calibration against the manufacturer specification and hand over a working system with documentation.
Clinical application training
Training for technicians and clinicians on the protocols they will actually run, repeated for new staff on request.
Warranty
24 months standard on most systems. Extended cover can be added at the time of order.
AMC and CAMC
Annual and comprehensive maintenance contracts with scheduled preventive visits and priority response.
Spares and consumables
Turbines, mouthpieces, filters, nose clips, calibration syringes, electrodes and sensors held for the systems we supply.
Demonstrations
We bring the equipment to your facility so the team can run it on real workflow before you commit.
Calibration
Calibration checks during preventive visits, with a printed record for your quality file.
Installation qualification
Documentation to support NABH and hospital quality audits where the manufacturer provides it.
Maintenance contracts
AMC and CAMC, side by side
Both cover scheduled preventive visits and priority response. The difference is who pays for parts.
| What is covered | AMC | CAMC |
|---|---|---|
| Scheduled preventive visits | Yes | Yes |
| Calibration check with printed record | Yes | Yes |
| Breakdown visits | Yes | Yes |
| Labour on repairs | Included | Included |
| Spare parts | Quoted separately | Included |
| Priority response | Yes | Yes |
| Refresher training for new staff | On request | Included |
| Best suited to | Departments with a spares budget | Departments wanting one fixed annual cost |
Contracts are quoted per system after we see the model, its age and its usage. Ask for a quotation and we will put it in writing.
Raise a request
Booking a service visit
Call or send a message with the hospital name, the equipment and a short description of the fault. If the system is under an AMC, preventive visits are already scheduled and you do not need to ask for them.
Talk to us
Let us help you specify the right system.
Tell us the clinical requirement. We will recommend a configuration, arrange a demonstration at your facility and prepare a detailed quotation.